Seriously. ADA on that one. I was having massive issues, having fallen down stairs in a hotel the week before, so wasn't getting around great the following week at a different hotel- they had a shuttle to get my friend (with more mobility issues than I) and I and other guests to and from the public transportation station, and we found out the hard way that there is NO handicap accessible portion of this service. I had to pull myself up with the handle in the front seat (with a wrist brace on, mind you, if I had the knee immobilizer on like I was supposed to I'da been straight screwed) and then crawl into the back so that my friend could pull herself up and stay in the front. This was in front of the driver and other guests. It was SO humiliating. The driver was really as helpful as he could be, and sincerely apologetic, but WTF?!?
They could have at the VERY least informed us of this in advance. We could have seen if there were other options available.
Oh, also- the single bed? Umm... do they not realize that some people have PCAs and whatnot? Shoot, when I worked for Cirque du Soleil, a handicapped seat order brought up an automatic next-seat-over block for a "handler" or what have you.